FAQs
- Upon receiving your invitation in your email, click on the "Activate Account" button to create your account and password.
- You will land on the My Account page, where you can return to at any time by clicking your name on the upper right and selecting "My account". Here you can see your upcoming/past orders and appointments. You can also update your password, email, address and phone number here.
- Click on "1) Request Products" in the header. "Shop" (everything is FREE!) for the hygiene products your organization needs and follow the instructions to check-out. Please make note of your sales order number once your sales order is confirmed.
- IMPORTANT: You will need to make an Appointment to confirm your order. Click on "2) Schedule Appointment" in the header (or from the sales order confirmation page, or the link in your email confirmation) to confirm a mutual day/time that works for both you and Hope & Comfort.
What is the new system? Why are we doing this?
The new system is called POP, or Product Ordering Portal. Due to the tremendous need for hygiene products, Hope & Comfort is undergoing rapid expansion. To support this growth, we are upgrading our technology systems (specifically with warehouse and inventory management).
When will I be able to use POP (Product Ordering Portal)?
Once you have received your welcome email and have created a password, you are free to use the new system to request products (everything is FREE!) and schedule future pickup appointments. Please bookmark hchygienehub.odoo.com for future visits or click the REQUEST PRODUCTS link at the top right of the Hope & Comfort website for a link to POP.
PLEASE NOTE OUR OLD SYSTEM WAS RETIRED ON 8/1/2024 and can no longer be used to request products or create appointments. Please replace your old bookmark with hchygienehub.odoo.com.
How do I use POP?
I didn't receive a welcome email, what do I do?
You may be on our waitlist. If you are not an active partner, we hope to be able to invite you to join POP in the future.
If you are an active partner and have picked up before, email distributions@hopeandcomfort.org and we will re-send an invitation. But first, please check your spam/junk folder. You are not alone if your invite lands there!
In certain cases, your domain name (e.g.charityname.org) may have spam blockers that may prevent our software vendor's emails from coming through.
While the emails say they are coming from distributions@hopeandcomfort.org, they actually are coming from the domain hchygienehub.odoo.com. That is the software we are using for POP. Please contact your IT department to allow emails from Odoo.com.
If after doing this you still have not received an invitation, please email us and we can help set up your account manually by sending you a personalized link. However, in order to receive automated emails and order/appointment confirmations going forward you may want to engage with your IT group as noted above and ask that they do not block emails that end in odoo.com.
Are you moving?
Yes! As we expand, effective in November 2024 our address is now 33 4th Avenue in Needham. It is quite close to our old locale yet has 3x the warehouse space!
What if we have multiple people that request products for our organization?
We can add multiple accounts to your organization. Please send the email address(es) you wish to add to distributions@hopeandcomfort.org and we will send them an invitation to create their own account.
What if we have multiple people that pick-up products for our organization?
This is not a problem! You will have the opportunity (but is not required) when requesting an appointment to add guests, which will let them receive email and text message reminders.
Will there be any change to the pick-up process?
Our new warehouse is much bigger but our driveway is not. We are now requiring scheduled pickup times. We apologize for this inconvenience and may adjust in our future.
What if I want to change the email or phone number that is associated with my organization?
You may update these by clicking on My Account underneath your name in the upper right-hand corner of the webpage.
What if I want to change the email I use as my user ID for logging in??
Please email distributions@hopeandcomfort.org. As your email is your login ID, we will need to change that on our end.
What if I pick up for multiple organizations using the same email address?
Unfortunately, we can associate only one email address to a specific organization at this time. We will ask that you use a unique email address for each of your organizations.
Will this allow me to request more products than I have been limited to in the past?
At this time, we will still maintain our existing product limits, however with this new system we hope to be able to reduce these restrictions and add more product categories in the future. We are constantly looking to expand our assortment and product limits as we all know the need is tremendous!
I tend to order the same products and quantities every month. Is there an easy re-order process I can follow?
Yes! Click on your name in the upper-right and go to My Account. Then click on Sales Orders. Find a previous order you would like to repeat, open it, and then click the orange "Order Again" button in the upper left. This will add the items to cart, so you will still need to check-out and make an appointment for that order.
Who should I contact if I have any questions or concerns?
Please reach out to the Hope & Comfort staff at distributions@hopeandcomfort.org or (617) 795-1608.
The work you do brings dignity to many. Hope & Comfort sends a heartful THANK YOU.
33 4th, Needham MA 02494
+1 (617) 795-1608
distributions@hopeandcomfort.org